Terms of Service
Effective Date: 1st December 2024
Welcome to SkillZetu, a platform that connects freelancers and employers for professional opportunities. By accessing or using SkillZetu (the “Platform”), you agree to these Terms of Service (“Terms”). Please read them carefully before using the Platform.
1. Acceptance of Terms
1.1 By accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Platform.
1.2 SkillZetu reserves the right to update or modify these Terms at any time without prior notice. Updates will be effective upon posting on the Platform, and your continued use of the Platform constitutes your acceptance of the revised Terms.
2. Definitions
- “Platform” refers to the SkillZetu website, mobile application, and associated services.
- “User” includes freelancers and employers who register or use the Platform.
- “Employer” refers to individuals or entities posting jobs, projects, or tasks.
- “Freelancer” refers to individuals or entities offering services or performing tasks.
3. User Responsibilities
3.1 Accurate Information: Users must provide accurate, complete, and up-to-date information when creating accounts or using the Platform.
3.2 Compliance with Laws: Users must comply with all applicable laws and regulations, including but not limited to Kenyan law.
3.3 Prohibited Activities: Users must not:
- Post false, misleading, offensive, or illegal content.
- Use the Platform to harass, defraud, or harm others.
- Upload content that infringes on third-party intellectual property rights.
- Engage in activities that disrupt or interfere with the operation of the Platform.
4. SkillZetu’s Role
4.1 Limited Role: SkillZetu acts solely as a platform to facilitate connections between Employers and Freelancers. SkillZetu is not a party to any agreements or contracts between Users.
4.2 Payment Facilitation: SkillZetu does not process, mediate, or hold payments in escrow. Payment terms and transactions are solely the responsibility of the Users.
4.3 No Guarantees: SkillZetu does not warrant or guarantee the quality, legality, accuracy, or completion of work or services provided through the Platform.
5. Payment and Subscription Fees
5.1 Subscription Packages: SkillZetu offers subscription packages for both Employers and Freelancers:
Employer Packages:
- Starter (Free for 1 month):
- 1 job posting
- 3 project postings
- 3 job invites
- Email support
- Pro (KES 1,500/month):
- 10 job postings
- 5 featured jobs
- 25 project postings
- 3 featured projects
- 10 job invites
- Basic analytics
- Priority support
- Elite (KES 5,000/month):
- Unlimited job postings and featured jobs
- Unlimited project postings and featured projects
- Unlimited job invites
- Advanced analytics
- Dedicated account manager
- Priority support
- Advanced candidate insights
Freelancer Packages:
- Starter (Free for 1 month):
- Post 3 services
- Apply to 5 jobs
- Basic insights
- Limited email support
- Basic visibility
- Pro (KES 250/month):
- Post 10 services
- Standard portfolio hosting
- Apply to 15 jobs
- 5 featured services
- Task management tools
- Proposal & contract templates
- Job & client analytics
- Priority email support
- Enhanced profile visibility
- Elite (KES 500/month):
- Unlimited service postings
- Advanced portfolio customization
- Apply to unlimited jobs
- Unlimited featured services
- Advanced task management tools
- Customizable business templates
- Access to premium courses
- Advanced analytics
- Exclusive webinars & events
- 24/7 priority support
- Access to exclusive gigs
- Enhanced profile visibility
5.2 Refund Policy:
- Refunds are only issued for technical errors preventing access to the Platform’s paid features.
- Refund requests must be submitted within 14 days of payment by contacting support@skillzetu.com.
- Refunds will not be issued for unused subscription periods or user-initiated cancellations.
6. Intellectual Property
6.1 User Content: Users retain ownership of the content they upload to the Platform. By uploading content, Users grant SkillZetu a worldwide, non-exclusive, royalty-free license to display and use the content on the Platform for promotional or operational purposes.
6.2 User Responsibility: Users warrant that they have the legal rights to upload any content and that such content does not infringe on third-party intellectual property rights.
7. Liability Limitation
7.1 Disclaimer: SkillZetu is not liable for:
- Loss of income, business opportunities, or data.
- Disputes or conflicts between Users.
- Content uploaded by Users.
7.2 “As-Is” Basis: The Platform is provided “as-is” without warranties of any kind, whether express or implied.
8. Indemnification
8.1 User Agreement: Users agree to indemnify and hold harmless SkillZetu, its affiliates, officers, and employees from any claims, damages, or losses arising from:
- User content or activities on the Platform.
- Breach of these Terms.
- Violations of applicable laws or third-party rights.
9. Termination
9.1 Suspension or Termination: SkillZetu may suspend or terminate User accounts for violating these Terms or engaging in unlawful activities.
9.2 User-Initiated Termination: Users may terminate their accounts at any time. However, termination does not relieve Users of any obligations or liabilities incurred before termination.
10. Data Protection and Privacy
10.1 Compliance: SkillZetu is committed to protecting User data in accordance with the Kenyan Data Protection Act, 2019. Refer to our Privacy Policy for details.
10.2 User Responsibility: Users must not misuse or disclose personal data obtained through the Platform.
11. Dispute Resolution
11.1 Negotiation: Parties agree to resolve disputes through good-faith negotiation.
11.2 Arbitration: If negotiations fail, disputes will be submitted to binding arbitration in accordance with Kenyan law.
11.3 Jurisdiction: All arbitration proceedings will occur in Kenya unless otherwise agreed.
12. Governing Law
12.1 These Terms and any disputes arising from the use of the Platform are governed by the laws of Kenya.
13. General Provisions
13.1 Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
13.2 Entire Agreement: These Terms constitute the entire agreement between SkillZetu and Users and supersede any prior agreements.
13.3 Notices: All notices to SkillZetu must be sent to support@skillzetu.com.
For further inquiries, contact us at support@skillzetu.com.